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Operations Manager, Sport


The Canadian Physiotherapy Association (CPA) is seeking an Operations Manager for its Sport division – Sport Physiotherapy Canada (SPC). The Operations Manager will oversee the day-to-day operations of the CPA’s Sport division.

The CPA is a not-for-profit, membership-based, professional organization that provides service, information and connections to physiotherapists in Canada.

Reporting to the Chief Learning Officer, the Operations Manager, Sport will work with the Sport division of the CPA and is responsible for the successful support and management of the division according to the strategic direction set by the SPC Executive Committee.

• Oversee the planning, implementation and evaluation of SPC’s programs and services
• Oversee the efficient and effective day-to-day operation of SPC
• Act as an advisor and/or resource to assist on all aspects of the SPC’s activities
• Provide orientation to all members of the SPC Executive Committee, ensuring that appropriate onboarding and training is provided
• Provide support to the SPC Executive Committee by preparing relevant materials and briefing notes
• Facilitate an efficient and collaborative work environment between SPC and CPA
• Lead communication activities with SPC members, including drafting, updating and disseminating emails and/or newsletters; coordinate the administration of, and updates to, the SPC website
• Assist in maintaining effective communication to the general membership (email, telephone, credential program correspondence)
• Maintenance of SPC membership database including updating credentials and member tracking

Education & Course Planning
• Oversee the SPC credential program and work with the SPC Chief Examiner and Credential Committee to plan and execute all aspects of the credential program
• Plan and execute the annual Written and Oral Practical examinations
• Oversee the course calendar, ensure all education targets for SPC are met
• Manage the First Responder program including overseeing all instructors and liaising with the Canadian Red Cross
• Managing contracts for all instructors
• Ensure that SPC, within the CPA, always carries appropriate and adequate insurance coverage
• Support the development of new SPC education initiatives as appropriate
• Liaise with Provincial Sections of SPC and volunteer Education committee to plan and organize course offerings
• Assist in securing course locations, instructor travel and accommodation
• Coordinate course promotion pieces and ensure website is updated including online registration system
• Ensure program supplies for course delivery ordered and shipped as needed
• Communication with registrants, instructor and site host

Event Planning
• Plan and execute all SPC events; this includes, but isn’t limited to Annual Members’ Meetings, the Concussion Symposium, etc.
• Liaise with CPA’s event manager

• Regularly monitor the SPC revenue and expenses
• Provide the SPC Executive Committee and the CPA with comprehensive, regular reports on SPC finances
• Creation of an annual SPC budget; tracking actual results to budgets and forecasts
• Assist in processing expense reports from SPC Executive Committee and other stakeholders in accordance with CPA financial policies
• Liaise with CPA’s finance team

• Participate with the SPC Executive Committee in developing and executing a strategic plan to guide the Division in accordance with the SPC’s mission, vision and values
• Identify, assess, and inform the SPC and CPA of internal and external issues that affect SPC
• Engage different constituents in the sport physiotherapy community, as required

• Bachelor’s degree required
• Approximately 3-5 years of experience in a similar role
• Experience in planning events and educational programming
• Strategic thinker with strong operational planning skills
• Ability to multi-task and prioritize, establishing and meeting timelines • Highly collaborative with outstanding inter-personal, written and oral communication skills
• An interest in sport and/or physiotherapy
• Familiarity with the Canadian sport system is considered an asset
• Bilingualism (English & French) is considered an asset

• This role is based in Ottawa, Ontario
• Indoor office environment
• Evening and/or weekend conference calls as required
• Travel within Canada required 2-4 times per year


Email your resume, cover letter and a portfolio to Megan Labonte at no later than 12PM ET on November 22, 2019.
The CPA thanks everyone for their interest but will only respond to applicants selected for an interview.